TEN-YEAR FINANCIAL SUMMARY ROLLINS, INC. AND SUBSIDIARIES
-------------------------------------------------------------------------------------------------- 1996 1995 1994 -------------------------------------------------------------------------------------------------- OPERATIONS SUMMARY (In thousands except per share data) Revenues $ 627,431 $ 620,435 $ 605,327 Cost of Services Provided 358,783 325,889 311,315 Depreciation and Amortization 8,612 7,950 8,130 Special Charge -- 12,000 -- Sales, General and Administrative 229,237 216,234 208,289 Interest Expense (Income), Net (5,967) (4,988) (2,994) --------------------------------------- Income Before Income Taxes 36,766 63,350(1) 80,587 Income Taxes 13,971 24,073 31,026 --------------------------------------- Net Income $ 22,795 $ 39,277(1) $ 49,561 --------------------------------------- --------------------------------------- Earnings per Share $ .64 $ 1.10(1) $ 1.39 Dividends per Share $ .58 $ .56 $ .50 Cash Provided by Operations $ 58,067 $ 46,910 $ 39,340 Capital Expenditures $ 12,115 $ 18,026 $ 8,368 Total Assets $ 308,783 $ 314,925 $ 295,265 Long-Term Debt -- -- -- Stockholders' Equity $ 190,290 $ 214,318 $ 193,633 -------------------------------------------------------------------------------------------------- SELECTED RATIO ANALYSIS (As a % of revenues except return on average equity) Cost of Services Provided 57.2% 52.5% 51.5% Sales, General and Administrative 36.5 34.9 34.4 Net Income 3.6 6.3(1) 8.2 Net Income without Special Charge 3.6 7.5 8.2 Return on Average Equity 11.3 19.3 28.0 -------------------------------------------------------------------------------------------------- SHARES OUTSTANDING (In thousands) Average 35,478 35,849 35,770 At Year End 34,594 35,858 35,826 --------------------------------------------------------------------------------------------------
(1) INCLUDES A SPECIAL CHARGE OF $12,000,000 ($7,440,000 AFTER TAX BENEFIT OR $.21 PER SHARE) AT SEPTEMBER 30, 1995. 10
- ----------------------------------------------------------------------------------------------------------- 1993 1992 1991 1990 1989 1988 1987 - ----------------------------------------------------------------------------------------------------------- $575,802 $527,666 $475,555 $436,398 $402,324 $380,834 $354,303 293,499 271,518 247,994 230,107 211,604 193,829 180,513 8,310 7,966 7,806 7,482 7,509 7,013 6,935 -- -- -- -- -- -- -- 203,483 187,238 169,825 155,904 146,658 140,158 126,355 (2,390) (1,870) (2,134) (2,460) (2,215) (1,693) (781) - ----------------------------------------------------------------------------------------------------------- 72,900 62,814 52,064 45,365 38,768 41,527 41,281 28,431 24,812 20,565 17,919 15,236 16,819 19,177 - ----------------------------------------------------------------------------------------------------------- $ 44,469 $ 38,002 $ 31,499 $ 27,446 $ 23,532 $ 24,708 $ 22,104 - ----------------------------------------------------------------------------------------------------------- - ----------------------------------------------------------------------------------------------------------- $ 1.25 $ 1.07 $ .89 $ .77 $ .67 $ .70 $ .63 $ .44 $ .40 $ .39 $ .37 $ .36 $ .34 $ .33 $ 40,034 $ 33,319 $ 31,987 $ 36,350 $ 31,955 $ 24,323 $ 29,852 $ 7,727 $ 7,042 $ 8,536 $ 8,929 $ 9,747 $ 7,825 $ 8,864 $267,194 $236,291 $204,577 $177,961 $160,121 $146,526 $130,953 -- -- -- -- -- -- -- $160,508 $129,899 $105,137 $ 86,718 $ 72,228 $ 61,082 $ 48,455 - ----------------------------------------------------------------------------------------------------------- - ----------------------------------------------------------------------------------------------------------- 51.0% 51.5% 52.1% 52.7% 52.6% 50.9% 50.9% 35.3 35.5 35.7 35.7 36.5 36.8 35.7 7.7 7.2 6.6 6.3 5.8 6.5 6.2 7.7 7.2 6.6 6.3 5.8 6.5 6.2 30.6 32.3 32.8 34.5 35.3 45.1 50.5 - ----------------------------------------------------------------------------------------------------------- - ----------------------------------------------------------------------------------------------------------- 35,638 35,569 35,510 35,465 35,438 35,418 35,232 35,673 35,592 35,532 35,478 35,453 35,426 35,412 - -----------------------------------------------------------------------------------------------------------
11 QUARTERLY INFORMATION
- ------------------------------------------------------------------------------------------------------------------------------------ STOCK PRICES Stock Prices Dividends Stock Prices Dividends AND DIVIDENDS 1996 High Low Paid 1995 High Low Paid (Rounded to the nearest 1/8) ------------------------------------------------------------------------------------------------------ First Quarter $ 24 7/8 $ 20 3/4 $ .14 1/2 First Quarter $ 27 1/2 $ 22 $ .14 Second Quarter 23 7/8 21 3/4 .14 1/2 Second Quarter 28 5/8 22 1/8 .14 Third Quarter 23 1/2 20 .14 1/2 Third Quarter 25 1/4 23 .14 Fourth Quarter 20 7/8 18 1/4 .14 1/2 Fourth Quarter 25 18 7/8 .14
THE NUMBER OF STOCKHOLDERS OF RECORD AS OF DECEMBER 31, 1996 WAS 3,405.
- ---------------------------------------------------------------------------------------------------------------------- PROFIT AND LOSS INFORMATION (In thousands except per share data) First Second Third Fourth -------------------------------------------------------------------------------------------------- 1996 Revenues $ 142,502 $ 177,847 $ 162,514 $ 144,568 Operating Income 12,515 21,673 6,320 861 Net Income 6,387 12,841 3,306 261 Earnings per Share .18 .36 .09 .01 -------------------------------------------------------------------------------------------------- 1995 Revenues $ 142,654 $ 175,350 $ 162,333 $ 140,098 Operating Income 14,901 35,217 6,842(1) 13,233 Net Income 7,807 21,102 3,454(1) 6,914 Earnings per Share .22 .59 .09(1) .20 -------------------------------------------------------------------------------------------------- 1994 Revenues $ 136,443 $ 171,874 $ 158,002 $ 139,008 Operating Income 13,755 36,285 22,906 15,984 Net Income 6,888 21,066 13,011 8,596 Earnings per Share .19 .59 .36 .25 --------------------------------------------------------------------------------------------------
(1) INCLUDES A SPECIAL CHARGE OF $12,000,000 ($7,440,000 AFTER TAX BENEFIT OR $.21 PER SHARE) AT SEPTEMBER 30, 1995. 12 MANAGEMENT'S DISCUSSION AND ANALYSIS
- ---------------------------------------------------------------------------------------------------------------------- RESULTS OF OPERATIONS Selected Industry Segment Data % Change From Prior Year Increase/(Decrease) (In thousands) 1996 1995 1994 1996 1995 - ---------------------------------------------------------------------------------------------------------------------- REVENUES Orkin $ 553,522 $ 547,797 $ 530,099 1.0% 3.3% Rollins Protective 63,662 59,233 61,692 7.5 (4.0) Other 10,247 13,405 13,536 (23.6) (1.0) -------------------------------------------- $ 627,431 $ 620,435 $ 605,327 1.1 2.5 -------------------------------------------- -------------------------------------------- OPERATING INCOME Orkin $ 38,844 $ 76,754 $ 78,711 (49.4) (2.5) Rollins Protective 3,994 4,476 6,579 (10.8) (32.0) Other (1,469) (11,037) 3,640 N/M N/M -------------------------------------------- $ 41,369 $ 70,193 $ 88,930 (41.1) (21.1) -------------------------------------------- -------------------------------------------- - ----------------------------------------------------------------------------------------------------------------------
GENERAL OPERATING COMMENTS The Company's investments in its core businesses contributed to lower than anticipated operating income and profit margin for 1996. Expenditures for growth related programs and market expansion initiatives as well as a substandard termite season negatively impacted 1996 operating income and margins. Higher insurance costs and termite claims also had an adverse impact on operating income. Rollins, Inc.'s consolidated revenues of $627.4 million were 1.1% higher than in 1995. Operating income decreased $28.8 million or 41.1% over the prior year. Profit margins declined 41.6% from 1995 as compared to a decline of 23.1% (9.8% without the Special Charge) from 1994 to 1995. Orkin revenues increased 1.0% to $553.5 million while operating income and profit margins decreased 49.4% and 50.0%, respectively, over the prior year. This compares to a 5.4% margin decrease from 1994 to 1995. Rollins Protective Services' (RPS) revenues increased 7.5% while operating income and margins declined 10.8% and 17.1%, respectively, from 1995. This compares to a 29.0% margin decline from 1994 to 1995. RPS' 1996 margin deterioration is primarily due to investments in new dedicated commercial branches, related market development, and acquisition costs. ORKIN 1996 VERSUS 1995 Orkin's 1.0% increase in revenues over 1995 was due to increases in recurring pest control and termite renewal revenues offset by a decrease in termite sales revenue resulting from a substandard termite season. Orkin's customer base increased over 1995 as a result of the Company's market expansion efforts. Orkin Pest Control opened twenty-four new branches and added seven franchises in 1996. In addition, eight business acquisitions were completed including locations in Canada and Mexico. Orkin's pest control business strategies in 1996 were focused primarily on commercial growth opportunities, new technology and employee training and development. A separate Orkin Commercial Division was formed in 1996 to increase market share and better meet the specific needs of commercial pest control customers. As a direct result, commercial sales and margins for 1996 increased, as well as customer retention. Orkin plans to continue to aggressively seek growth opportunities in the commercial market as part of their future expansion plans. In order to capitalize on future opportunities, Orkin increased their investment in data processing and communication technology. New computers that directly interface with the Atlanta Rollins Customer Satisfaction Department were installed in all pest control branches. This interface enables 13 MANAGEMENT'S DISCUSSION AND ANALYSIS (CONTINUED) - -------------------------------------------------------------------------------- management to react quickly to daily operational issues while providing timely and accurate information for superior customer service. Improvements in specialized sales and service training for all service, sales and management employees were also initiated. The Orkin University education program was instituted in 1996 to develop employees' industry knowledge through required and elective training. Orkin will continue to enhance its employee training and compensation programs since this investment directly translates into better service, more satisfied customers and lower turnover. Through the investments made in 1996, Orkin is positioning itself for long-term growth in revenues, profits and customer base. In 1996, Orkin Plantscaping completed a major training initiative for all sales and service personnel in order to improve sales and customer retention. Lawn Care concentrated on improving sales generation activity in a more focused geographic market that included new customer leads developed by the Rollins Customer Satisfaction Department. ORKIN 1995 VERSUS 1994 For 1995, Orkin's pest control and termite sales and customer base increased, despite a second consecutive year of an unusually cold and wet spring. This weather situation negatively impacted the seasonal termite business. A renewed emphasis was placed on the monthly recurring pest control business with resulting gains. Orkin intensified its focus on the commercial market segment through the creation of a Director of Commercial Pest Control. A record year of pest control customer growth was achieved that included the opening of nine new branch facilities and one region. In addition, Orkin completed its first acquisition in Canada and successfully initiated a national franchise program. Strategic investments were made in 1995 to increase employee sales and service staffing, enhance training, target marketing efforts and improve customer satisfaction. The million-dollar Rollins Customer Satisfaction Department began operations in the first quarter 1995 to initiate customer satisfaction feedback and to provide cross-marketing opportunities for all the Rollins, Inc. divisions. Orkin employee training efforts were consolidated under one department, Orkin Quality and Training, in order to improve the training's content, accountability and efficiency. Orkin Plantscaping initiated a Company-wide training program targeted to improve sales and retain current customers. Also, a veteran senior Orkin executive took over the Division in the fourth quarter of 1995. Orkin Lawn Care restructured its business, with adjustments to management's span of control and sales and service staffing, to fit a smaller, more tightly focused geographic market. ROLLINS PROTECTIVE SERVICES (RPS) 1996 VERSUS 1995 RPS' revenues and customer base increased in 1996 while operating income decreased compared to last year primarily due to market expansion and acquisition costs. RPS' customer retention rate reached the highest level in their history as a result of a very successful customer service program. Three acquisitions in New England and the Mid-Atlantic areas augment RPS' internal growth. RPS focused its resources in 1996 on business development and new product technology. Several strategic partnerships were formed with various cable and new home construction businesses. These successful ventures have positioned RPS for unique growth opportunities in existing and new markets. For example, RPS' joint marketing program with a major U.S. cable company provides them with a vast marketing potential for recurring revenue within existing branch locations and new expansion markets. RPS also partnered with upscale home builders through the Builders Program to provide security and fire protection for new home owners. RPS will continue to seek new partnerships that allow them to increase their market share in a rapidly growing, changing industry. RPS also met the challenges of a changing industry through new product technology. Safe Start, a value-priced advanced wireless security system, was introduced in 1996. RPS is anticipating tomorrow's challenges and consumer interest with research and development and new product testing with leading security equipment manufacturers. ROLLINS PROTECTIVE SERVICES (RPS) 1995 VERSUS 1994 RPS focused its efforts in 1995 on customer service, product development and business expansion. Three separate central alarm monitoring stations and their national customer service department were consolidated into a single, state-of-the art, integrated National 14 MANAGEMENT'S DISCUSSION AND ANALYSIS (CONTINUED) - ------------------------------------------------------------------------------ Customer Support Center. A new premium residential alarm system, the System VII, was introduced to the market in the fourth quarter 1995. Also, RPS completed seven modest acquisitions and consequently restructured their field organization to better meet the needs of the new customers as well as existing customers. OTHER 1996 VERSUS 1995 Revenue and operating income were negatively impacted by more stringent credit standard policies within the consumer finance area, Rollins Acceptance Company (RAC), and a disappointing termite season. The lower volume of Company financed sales for the year in conjunction with the decline in termite sales revenue contributed to RAC's results. OTHER 1995 VERSUS 1994 Revenue decreased due to revisions of the Company's credit and internal operating policies within the consumer finance area, Rollins Acceptance Company (RAC). These revisions were a result of the changing customer demographics, in conjunction with lower than expected termite demand. A one-time special charge in 1995 of $12.0 million, which related to the write-off of doubtful accounts receivable, negatively impacted other businesses' operating income.
- ---------------------------------------------------------------------------------------------------------- FINANCIAL CONDITION % Change From Prior Year Increase/(Decrease) (Dollars in thousands) 1996 1995 1994 1996 1995 - ---------------------------------------------------------------------------------------------------------- Cash and Short-Term Investments $ 12,150 $ 33,623 $ 31,917 Marketable Securities 84,785 65,743 51,820 ---------------------------------------- $ 96,935 $ 99,366 $ 83,737 (2.4)% 18.7% Working Capital $126,217 $ 151,756 $ 148,010 (16.8) 2.5 Current Ratio 2.6 3.1 3.2 (16.1) (3.1) Cash Provided by Operations $ 58,067 $ 46,910 $ 39,340 23.8 19.2
Rollins, Inc. maintains a strong financial position. The Company's operations have historically provided a strong positive cash flow which represents the Company's principal source of funds. Interest income increased 19.6% due to the increase in average funds invested in short-term investments and marketable securities. Net trade receivables decreased $9.7 million or 10.9% compared with December 31, 1995. Trade receivables include installment receivables which are due subsequent to one year from the balance sheet date. These amounts were approximately $19.0 million and $26.2 million at the end of 1996 and 1995, respectively. The decrease in receivables is primarily the result of decreased financed sales, the effect of the revisions to the Company's credit standard policies, and improved collections. During 1996, the Company invested $19.7 million in capital expenditures, capital leases, and acquisitions compared to $22.2 million in 1995. Also, $20.7 million was paid out in cash dividends and approximately 1.3 million shares of the Company's common stock were purchased and retired in 1996. The Company maintains a $40.0 million unused line of credit. This source of funds has not been used, but is available for future acquisitions and growth, if needed. 15 STATEMENTS OF FINANCIAL POSITION ROLLINS, INC. AND SUBSIDIARIES
- ---------------------------------------------------------------------------------------------------------- At December 31, (In thousands except share data) 1996 1995 - ---------------------------------------------------------------------------------------------------------- ASSETS Cash and Short-Term Investments $ 12,150 $ 33,623 Marketable Securities 84,785 65,743 Trade Receivables, Net 78,856 88,542 Materials and Supplies 15,006 13,924 Deferred Income Taxes 4,379 7,447 Other Current Assets 10,560 13,486 ------------------------------ Current Assets 205,736 222,765 Equipment and Property, Net 41,042 37,799 Intangible Assets 41,931 42,013 Other Assets 20,074 12,348 ----------------------------- Total Assets $ 308,783 $ 314,925 ----------------------------- ----------------------------- - ---------------------------------------------------------------------------------------------------- LIABILITIES Capital Lease Obligations $ 2,735 $ 1,314 Accounts Payable 15,897 13,334 Accrued Insurance Expenses 15,053 14,314 Accrued Payroll 12,957 12,028 Unearned Revenue 15,614 14,695 Other Expenses 17,263 15,324 ------------------------------ Current Liabilities 79,519 71,009 Capital Lease Obligations 12,163 7,422 Long-Term Accrued Liabilities 20,591 15,936 Deferred Income Taxes 6,220 6,240 ------------------------------ Total Liabilities 118,493 100,607 ------------------------------ Commitments and Contingencies - ----------------------------------------------------------------------------------------------------- STOCKHOLDERS' Common Stock, par value $1 per share; 99,500,000 shares EQUITY authorized; 34,594,481 and 41,431,814 shares issued 34,594 41,432 Earnings Retained 155,696 224,009 ------------------------------ 190,290 265,441 Less - Common Stock in Treasury, at Cost, 5,573,589 shares in 1995 -- 51,123 ------------------------------ Total Stockholders' Equity 190,290 214,318 ------------------------------ Total Liabilities and Stockholders' Equity $ 308,783 $ 314,925 ------------------------------ ------------------------------
THE ACCOMPANYING NOTES ARE AN INTEGRAL PART OF THESE STATEMENTS. 16 STATEMENTS OF INCOME ROLLINS, INC. AND SUBSIDIARIES
- --------------------------------------------------------------------------------------------------------------------- Years Ended December 31, (In thousands except per share data) 1996 1995 1994 - --------------------------------------------------------------------------------------------------------------------- REVENUES Customer Services $ 627,431 $ 620,435 $ 605,327 --------------------------------------- COSTS AND EXPENSES Cost of Services Provided 358,783 325,889 311,315 Depreciation and Amortization 8,612 7,950 8,130 Special Charge -- 12,000 -- Sales, General and Administrative 229,237 216,234 208,289 Interest Income (5,967) (4,988) (2,994) --------------------------------------- 590,665 557,085 524,740 --------------------------------------- INCOME BEFORE INCOME TAXES 36,766 63,350 80,587 --------------------------------------- PROVISION (CREDIT) FOR INCOME TAXES Current 15,522 31,919 30,201 Deferred (1,551) (7,846) 825 --------------------------------------- 13,971 24,073 31,026 --------------------------------------- NET INCOME $ 22,795 $ 39,277 $ 49,561 --------------------------------------- --------------------------------------- EARNINGS PER SHARE $ .64 $ 1.10 $ 1.39 --------------------------------------- --------------------------------------- AVERAGE SHARES OUTSTANDING 35,478 35,849 35,770 --------------------------------------- ---------------------------------------
STATEMENTS OF EARNINGS RETAINED ROLLINS, INC. AND SUBSIDIARIES
- ---------------------------------------------------------------------------------------------------------------------- Years Ended December 31, (In thousands except per share data) 1996 1995 1994 - ---------------------------------------------------------------------------------------------------------------------- Balance at Beginning of Year $ 224,009 $ 203,582 $ 171,862 Net Income 22,795 39,277 49,561 Cash Dividends (20,669) (20,076) (17,887) Common Stock Purchased and Retired (24,916) -- -- Common Stock in Treasury Retired (45,371) -- -- Other (152) 1,226 46 ----------------------------------------- Balance at End of Year $ 155,696 $ 224,009 $ 203,582 ----------------------------------------- ----------------------------------------- DIVIDENDS PER SHARE $ .58 $ .56 $ .50 ----------------------------------------- -----------------------------------------
THE ACCOMPANYING NOTES ARE AN INTEGRAL PART OF THESE STATEMENTS. 17 STATEMENTS OF CASH FLOWS ROLLINS, INC. AND SUBSIDIARIES
- --------------------------------------------------------------------------------------------------------------------- Years Ended December 31, (In thousands) 1996 1995 1994 - --------------------------------------------------------------------------------------------------------------------- OPERATING Net Income $ 22,795 $ 39,277 $ 49,561 ACTIVITIES Noncash Charges (Credits) to Earnings: Special Charge -- 12,000 -- Depreciation and Amortization 8,612 7,950 8,130 Deferred Income Taxes (1,551) (7,846) 825 Other, Net 4,394 4,461 2,382 (Increase) Decrease in Assets: Trade Receivables 9,996 1,476 (14,257) Materials and Supplies (995) 2,422 (421) Other Current Assets 4,108 (622) (3,183) Other Non-Current Assets (2,934) (1,167) (533) Increase (Decrease) in Liabilities: Accounts Payable and Accrued Expenses 6,833 3,681 (2,676) Unearned Revenue 542 (1,040) 2,713 Long-Term Accrued Liabilities 3,655 (6,602) (4,277) Non-Current Deferred Income Taxes 2,612 (7,080) 1,076 ------------------------------------- Net Cash Provided by Operating Activities 58,067 46,910 39,340 ------------------------------------- ------------------------------------- - ------------------------------------------------------------------------------------------------------------------- INVESTING Purchases of Equipment and Property (9,982) (9,080) (8,256) ACTIVITIES Net Cash Used for Acquisition of Companies (7,950) (4,373) (740) Marketable Securities, Net (19,661) (12,463) (1,910) Proceeds from Sale of Equipment and Property 316 215 1,152 --------------------------------------- Net Cash Used in Investing Activities (37,277) (25,701) (9,754) --------------------------------------- --------------------------------------- - ------------------------------------------------------------------------------------------------------------------- FINANCING Dividends Paid (20,669) (20,076) (17,887) ACTIVITIES Common Stock Purchased and Retired (26,200) -- -- Proceeds from Capital Lease 5,500 -- -- Payments on Capital Lease (1,314) -- -- Other 420 573 2,116 --------------------------------------- Net Cash Used in Financing Activities (42,263) (19,503) (15,771) --------------------------------------- --------------------------------------- Net Increase (Decrease) in Cash and Short-Term Investments (21,473) 1,706 13,815 Cash and Short-Term Investments at Beginning of Year 33,623 31,917 18,102 --------------------------------------- Cash and Short-Term Investments at End of Year $ 12,150 $ 33,623 $ 31,917 ----------------------------------------- -----------------------------------------
THE ACCOMPANYING NOTES ARE AN INTEGRAL PART OF THESE STATEMENTS. 18 NOTES TO FINANCIAL STATEMENTS YEARS ENDED DECEMBER 31, 1996, 1995, AND 1994, ROLLINS, INC. AND SUBSIDIARIES - -------------------------------------------------------------------------------- 1. SIGNIFICANT ACCOUNTING POLICIES BUSINESS DESCRIPTION - Rollins, Inc. Is a national company with headquarters located in Atlanta, Georgia, providing services to both residential and commercial customers. The four primary services provided are termite and pest control, protective services, lawn care, and plantscaping. PRINCIPLES OF CONSOLIDATION - The consolidated financial statements include the accounts of Rollins, Inc. (the Company) and its subsidiaries. All significant intercompany transactions and balances have been eliminated. ESTIMATES USED IN THE PREPARATION OF FINANCIAL STATEMENTS - The preparation of the financial statements in conformity with generally accepted accounting principles requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. REVENUES - Revenue is recognized at the time services are performed. CASH AND SHORT-TERM INVESTMENTS - The Company considers all investments with a maturity of three months or less to be cash equivalents. Short-term investments are stated at cost which approximates fair value. MARKETABLE SECURITIES - Effective January 1, 1994, the Company adopted Statement of Financial Accounting Standards No. 115, "Accounting for Certain Investments in Debt and Equity Securities." Under this statement, the Company's marketable securities are classified as "available for sale" and have been recorded at current market value with an offsetting adjustment to stockholders' equity. The adoption of this statement did not have a material effect on the Company's financial position. MATERIALS AND SUPPLIES - Materials and supplies are recorded at the lower of cost (first-in, first-out basis) or market. EQUIPMENT AND PROPERTY - Depreciation and amortization which includes the amortization of assets recorded under capital leases are provided principally on a straight-line basis over the estimated useful lives of the related assets. Annual provisions for depreciation are computed using the following asset lives: buildings, 10 to 40 years; and furniture, fixtures, and operating equipment, 3 to 10 years. The cost of assets retired or otherwise disposed of and the related accumulated depreciation and amortization are eliminated from the accounts in the year of disposal with the resulting gain or loss credited or charged to income. Expenditures for additions, major renewals and betterments are capitalized and expenditures for maintenance and repairs are expensed as incurred. INSURANCE - The Company self-insures, up to specified limits, certain risks related to general liability, workers' compensation and vehicle liability. The estimated costs of existing and future claims under the self-insurance program are accrued based upon historical trends as incidents occur, whether reported or unreported (although actual settlement of the claims may not be made until future periods) and may be subsequently revised based on developments relating to such claims. The non-current portion of these estimated outstanding claims comprises most of the long-term accrued liabilities balance shown on the Statements of Financial Position. ADVERTISING - Advertising expenses are charged to income during the year in which they are incurred. The total advertising costs were approximately $28,332,000, $27,292,000, and $25,834,000 in 1996, 1995, and 1994, respectively. INCOME TAXES - The Company follows the practice of providing for income taxes based on Statement of Financial Accounting Standards No. 109 (SFAS No. 109), "Accounting for Income Taxes." SFAS No. 109 requires recognition of deferred tax liabilities and assets for the expected future tax consequences of events that have been included in the financial statements or tax returns. COMMON STOCK - Earnings per share is computed on the basis of weighted-average shares outstanding. Stock options outstanding do not have a significant dilutive effect. STOCK-BASED COMPENSATION - During October 1995, the Financial Accounting Standards Board issued Statement of Financial Accounting Standards (SFAS) No. 123, "Accounting for Stock-Based Compensation." This Statement establishes a fair value based method of accounting for employee stock-based compensation. However, the Statement allows companies to continue following the accounting prescribed by Accounting Principles Bulletin (APB) Opinion No. 25. The Company has adopted the disclosure-only option of SFAS No. 123 and will continue to use the accounting treatment outlined in APB Opinion No. 25. If the accounting provisions of the new Statement had been adopted as of the beginning of 1996, the effect on 1996 net earnings would have been immaterial. Further, based on current and anticipated use of stock-based compensation, it is not envisioned that the impact of the Statement's accounting provisions would be material in any future period. 19 NOTES TO FINANCIAL STATEMENTS (CONTINUED) YEARS ENDED DECEMBER 31, 1996, 1995, AND 1994, ROLLINS, INC. AND SUBSIDIARIES - -------------------------------------------------------------------------------- 2. SPECIAL CHARGE A special charge of $12,000,000 ($7,440,000 after tax benefit or $.21 per share) was recorded in the third quarter 1995 to write off doubtful accounts receivable in the consumer finance operation, Rollins Acceptance Company, (RAC), as a result of management's actions and assessment of the estimated realizable value of the financed receivables portfolio at September 30, 1995. 3. TRADE RECEIVABLES Trade receivables, net, at December 31, 1996, totalling $78,856,000 and at December 31, 1995, totalling $88,542,000 are net of allowances for doubtful accounts of $5,961,000 and $9,991,000, respectively. Trade receivables include installment receivable amounts which are due subsequent to one year from the balance sheet dates. These amounts were approximately $19,030,000 and $26,209,000 at the end of 1996 and 1995, respectively. The carrying amount of installment receivables approximates fair value because the interest rates approximate market rates. 4. EQUIPMENT AND PROPERTY Equipment and property are presented at cost less accumulated depreciation and are detailed as follows: (In Thousands) 1996 1995 - ------------------------------------------------------------------------------- Buildings $ 9,461 $ 9,238 Operating equipment 55,056 55,339 Furniture and fixtures 12,539 12,018 Computer equipment under capital leases 10,482 8,736 ----------------------- 87,538 85,331 Less - accumulated depreciation 49,758 50,715 ----------------------- 37,780 34,616 Land 3,262 3,183 ----------------------- $ 41,042 $ 37,799 ----------------------- ----------------------- 5. INTANGIBLE ASSETS Intangible assets represent goodwill arising from acquisitions and are stated at cost less accumulated amortization. Intangibles which arose from acquisitions prior to November, 1970 are not being amortized for financial statement purposes, since, in the opinion of management, there has been no decrease in the value of the acquired businesses. Intangibles arising from acquisitions since November, 1970 are being amortized over forty years. 6. INCOME TAXES A reconciliation between taxes computed at the statutory rate on the income before income taxes and the provision for income taxes is as follows: (In Thousands) 1996 1995 1994 - ------------------------------------------------------------------------------- Federal income taxes at statutory rate $ 12,868 $ 22,172 $ 28,205 State income taxes (net of federal benefit) 1,539 3,015 3,286 Other (436) (1,114) (465) -------------------------------------- $ 13,971 $ 24,073 $ 31,026 -------------------------------------- -------------------------------------- The provision for income taxes was based on a 38.0% estimated effective income tax rate on income before income taxes for the years ended December 31, 1996 and 1995, and a 38.5% estimated effective income tax rate for the year ended December 31, 1994. The effective income tax rate differs from the annual federal statutory tax rate primarily because of state income taxes. Income taxes remitted were $9,354,000, $37,708,000, and $33,915,000 for the years ended December 31, 1996, 1995, and 1994, respectively. The tax effect of the temporary differences which comprise the current and non-current deferred income tax debits (credits) amounts is as follows: (In Thousands) 1996 1995 - ------------------------------------------------------------------------------ Deferred Tax Assets (Liabilities) Insurance reserves $ 13,466 $ 11,925 Safe harbor lease (15,460) (16,374) Other 153 5,656 ------------------------ $ (1,841) $ 1,207 ------------------------ ------------------------ 20 NOTES TO FINANCIAL STATEMENTS (CONTINUED) YEARS ENDED DECEMBER 31, 1996, 1995, AND 1994, ROLLINS, INC. AND SUBSIDIARIES - ------------------------------------------------------------------------------- 7. COMMITMENTS AND CONTINGENCIES The Company has capitalized lease obligations and several operating leases. The minimum lease payments under the capital leases and non-cancelable operating leases with terms in excess of one year, in effect at December 31, 1996, are summarized as follows: Capitalized Operating (In thousands) Leases Leases - ------------------------------------------------------------------------------- 1997 $3,470 $ 19,255 1998 3,760 14,823 1999 3,760 9,944 2000 3,760 7,184 2001 2,073 6,082 Thereafter 288 42,747 ----------------------- $ 17,111 $ 100,035 --------- --------- Amount representing interest (2,213) -------- Present value of obligations 14,898 Portion due within one year (2,735) -------- Long-term obligations $ 12,163 -------- -------- Effective December 1996, the Company entered into a five year contract for the acquisition of information systems equipment and services. This contract was classified as a capital lease. As part of the lease agreement, the Company received cash for the financing of future purchases of various third party software and services as well as actual equipment. Therefore, as of December 31, 1996, only the delivered computer equipment and services were recorded as assets. Total rental expense under operating leases charged to operations was $26,751,000, $25,701,000, and $24,867,000 for the years ended December 31, 1996, 1995, and 1994, respectively. In the normal course of business, the Company is a defendant in a number of lawsuits which allege that plaintiffs have been damaged as a result of the rendering of services by Company personnel and equipment. The Company is actively contesting these actions. It is the opinion of Management that the outcome of these actions will not have a material adverse effect on the Company's financial position, results of operations, or liquidity. 8. BUSINESS SEGMENT INFORMATION The Company operates two major business segments. Certain information with respect to the Company's business segments is as follows: (In thousands) 1996 1995 1994 - ------------------------------------------------------------------------------- REVENUES Orkin $ 553,522 $ 547,797 $ 530,099 Rollins Protective 63,662 59,233 61,692 Other 10,247 13,405 13,536 ----------------------------------------- $ 627,431 $ 620,435 $ 605,327 --------------------------------------- --------------------------------------- OPERATING INCOME Orkin $ 38,844 $ 76,754 $ 78,711 Rollins Protective 3,994 4,476 6,579 Other (1,469) (11,037)(1) 3,640 ---------------------------------------- 41,369 70,193 88,930 OTHER Corporate expenses, net (10,570) (11,831) (11,337) Interest income 5,967 4,988 2,994 ---------------------------------------- Income before income taxes $ 36,766 $ 63,350(1) $ 80,587 ---------------------------------------- ---------------------------------------- IDENTIFIABLE ASSETS Orkin $ 158,086 $ 167,037 $ 169,750 Rollins Protective 26,468 22,618 21,236 Other 124,229 125,270 104,279 ---------------------------------------- $ 308,783 $ 314,925 $ 295,265 ---------------------------------------- ---------------------------------------- DEPRECIATION AND AMORTIZATION EXPENSE Orkin $ 6,486 $ 6,154 $ 6,654 Rollins Protective 755 634 448 Other 1,371 1,162 1,028 ---------------------------------------- $ 8,612 $ 7,950 $ 8,130 ---------------------------------------- ---------------------------------------- CAPITAL EXPENDITURES Orkin $ 7,284 $ 14,413 $ 6,530 Rollins Protective 912 1,923 466 Other 3,919 1,690 1,372 ---------------------------------------- $ 12,115 $ 18,026 $ 8,368 ---------------------------------------- ---------------------------------------- (1) INCLUDES A SPECIAL CHARGE OF $12,000,000 ($7,440,000 AFTER TAX BENEFIT OR $.21 PER SHARE) AT SEPTEMBER 30, 1995. 21 NOTES TO FINANCIAL STATEMENTS (CONTINUED) YEARS ENDED DECEMBER 31, 1996, 1995, AND 1994, ROLLINS, INC. AND SUBSIDIARIES - -------------------------------------------------------------------------------- 9. EMPLOYEE BENEFIT PLANS The Company maintains a noncontributory tax-qualified defined benefit retirement plan covering all employees meeting certain age and service requirements. The qualified plan provides benefits based on the average compensation for the highest five years during the last ten years of credited service (as defined) in which compensation was received, and the average anticipated Social Security covered earnings. The Company funds the Plan with at least the minimum amount required by ERISA. The Company's net pension expense for the past three years is summarized as follows: (In thousands) 1996 1995 1994 - ------------------------------------------------------------------------------- Service cost-benefits earned during the period $ 3,141 $ 2,844 $ 2,749 Interest cost on projected benefit obligation 4,081 3,958 3,524 Actual return on plan assets (5,185) (9,236) 1,445 Net amortization of transition asset (1,181) (1,181) (1,181) Deferral of net investment gain (loss) 570 4,778 (5,718) ------------------------------------- Net pension expense $ 1,426 $ 1,163 $ 819 ------------------------------------- ------------------------------------- The funded status of the Plan is summarized as follows at December 31: (In thousands) 1996 1995 - -------------------------------------------------------------------------------- Actuarial present value of benefit obligations: Accumulated benefit obligation including vested benefits of $44,420 in 1996 and $41,850 in 1995 $ (48,011) $ (45,553) Effect of projected future compensation levels (9,298) (9,131) ------------------------ Projected benefit obligation (57,309) (54,684) Plan assets at fair value 54,876 52,056 ------------------------ Plan assets less than projected obligation (2,433) (2,628) Unrecognized net loss 3,401 6,204 Unrecognized net asset at transition being amortized over 10 years (575) (1,725) Unrecognized prior service cost (293) (325) ------------------------ Prepaid pension expense included in other assets $ 100 $ 1,526 ------------------------ ------------------------ At December 31, 1996, the Plan's assets were comprised of listed common stocks and U.S. Government and corporate securities. Included in the assets of the Plan were shares of Rollins common stock with a market value of $6,054,000. The expected long-term rate of return on plan assets was 9.5% in 1996, 1995, and 1994. The weighted-average discount rate used in determining the projected benefit obligation decreased from 8.5% in 1994 to 7.5% in 1995 and 1996 to more closely approximate rates on high-quality, long-term obligations. The assumed growth rate of compensation was 5.5% in 1994 and 4.5% in 1995 and 1996. The Company sponsors a deferred compensation 401(k) plan that is available to substantially all employees with six months of service. The charges to expense for the Company match were $1,592,000 in 1996, $1,627,000 in 1995, and $1,465,000 in 1994. The Company has an Employee Incentive Stock Option Plan (1984 Plan), adopted in October, 1984, under which 1,200,000 shares of common stock were subject to options to be granted during the ten-year period ended October, 1994. The options were granted at the fair market value of the shares on the date of the grant and expire ten years from the date of the grant, if not exercised. No additional options will be granted under this Plan. Option transactions during the last three years for the 1984 Plan are summarized as follows: (Number of shares) 1996 1995 1994 - -------------------------------------------------------------------------------- Outstanding at January 1, 62,611 73,857 114,206 Granted -- -- -- Exercised (5,037) (6,696) (36,009) Cancelled (5,542) (4,550) (4,340) -------------------------------------------- Outstanding at December 31, 52,032 62,611 73,857 Exercisable at December 31, 48,418 50,501 46,857 -------------------------------------------- Option price ranges per share: Granted $ -- $ -- $ -- Exercised 11.25-19.08 7.00-19.08 5.92-25.50 Cancelled 11.25-25.50 11.25-25.50 5.92-25.50 Outstanding 11.25-25.50 8.50-25.50 7.00-25.50 -------------------------------------------- -------------------------------------------- 22 NOTES TO FINANCIAL STATEMENTS (CONTINUED) YEARS ENDED DECEMBER 31, 1996, 1995, AND 1994, ROLLINS, INC. AND SUBSIDIARIES - -------------------------------------------------------------------------------- On January 25, 1994, the Company adopted a new Employee Stock Incentive Plan (1994 Plan) under which 1,200,000 shares of common stock are subject to grants through January 25, 2004 under various stock incentive programs. The options were granted at the fair market value of the shares on the date of the grant and expire ten years from the date of the grant, if not exercised. Grant and option transactions during the last three years for the 1994 Plan are summarized as follows: (Number of shares) 1996 1995 1994 - -------------------------------------------------------------------------------- Outstanding at January 1, 195,000 193,100 -- Granted 75,000 17,000 200,900 Exercised -- -- -- Cancelled (21,900) (15,100) (7,800) ------------------------------------------ Outstanding at December 31, 248,100 195,000 193,100 Exercisable at December 31, 44,040 21,140 -- ------------------------------------------ Option price ranges per share: Granted $20.88-28.38 $ 24.25 $ 28.38 Exercised -- -- -- Cancelled 20.88-28.38 24.25-28.38 28.38 Outstanding 20.88-28.38 24.25-28.38 28.38 ------------------------------------------ ------------------------------------------ 23 REPORT OF MANAGEMENT - -------------------------------------------------------------------------- To the Stockholders of Rollins, Inc.: We have prepared the accompanying financial statements and related information included herein for the years ended December 31, 1996, 1995 and 1994. The opinion of Arthur Andersen LLP, the Company's independent auditors, on those financial statements is included herein. The primary responsibility for the integrity of the financial information included in this annual report rests with management. Such information was prepared in accordance with generally accepted accounting principles, appropriate in the circumstances, based on our best estimates and judgements and giving due consideration to materiality. Rollins, Inc. maintains internal accounting control systems which are adequate to provide reasonable assurance that assets are safeguarded from loss or unauthorized use and which produce records adequate for preparation of financial information. The system and controls and compliance therewith are reviewed by an extensive program of internal audits and by our independent auditors. There are limits inherent in all systems of internal accounting control based on the recognition that the cost of such a system should not exceed the benefits to be derived. We believe the Company's system provides this appropriate balance. The Board of Directors pursues its review and oversight role for these financial statements through an Audit Committee composed of three outside directors. The Audit Committee's duties include recommending to the Board of Directors the appointment of an independent accounting firm to audit the financial statements of Rollins, Inc. The Audit Committee meets periodically with management and the Board of Directors. It also meets with representatives of the internal and independent auditors and reviews the work of each to insure that their respective responsibilities are being carried out and to discuss related matters. Both the internal and independent auditors have direct access to the Audit Committee. /s/ R. Randall Rollins /s/ Gene L. Smith R. Randall Rollins Gene L. Smith CHAIRMAN OF THE BOARD AND CHIEF FINANCIAL OFFICER CHIEF EXECUTIVE OFFICER SECRETARY, AND TREASURER Atlanta, Georgia February 17, 1997 REPORT OF INDEPENDENT AUDITORS - -------------------------------------------------------------------------------- To the Directors and Stockholders of Rollins, Inc.: We have audited the accompanying statements of financial position of Rollins, Inc. (a Delaware corporation) and subsidiaries as of December 31, 1996 and 1995 and the related statements of income, earnings retained and cash flows for each of the three years in the period ended December 31, 1996. These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on the financial statements based on our audits. We conducted our audits in accordance with generally accepted auditing standards. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free from material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion. In our opinion, the financial statements referred to above present fairly, in all material respects, the financial position of Rollins, Inc. and subsidiaries as of December 31, 1996 and 1995 and the results of their operations and their cash flows for each of the three years in the period ended December 31, 1996 in conformity with generally accepted accounting principles. /s/ Arthur Andersen LLP Arthur Andersen LLP Atlanta, Georgia February 17, 1997 24 DIRECTORS, OFFICERS, AND STOCKHOLDERS' INFORMATION - -------------------------------------------------------------------------------- DIRECTORS JOHN W. ROLLINS Chairman of the Board and Chief Executive Officer of Rollins Truck Leasing Corp. (vehicle leasing and transportation), Chairman of the Board and Chief Executive Officer of Rollins Environmental Services, Inc. (hazardous waste treatment and disposal) HENRY B. TIPPIE+ Chairman of the Board and Chief Executive Officer of Tippie Services, Inc. (management services) R. RANDALL ROLLINS* Chairman of the Board and Chief Executive Officer of Rollins, Inc., Chairman of the Board and Chief Executive Officer of RPC, Inc. (oil and gas field services, and boat manufacturing) WILTON LOONEY+ Honorary Chairman of the Board of Genuine Parts Company (automotive parts distributor) JAMES B. WILLIAMS+ Chairman of the Board and Chief Executive Officer of Sun Trust Banks, Inc. (bank holding company) GARY W. ROLLINS* President and Chief Operating Officer of Rollins, Inc. BILL J. DISMUKE Retired President of Edwards Baking Company * Member of the Executive Committee + Member of the Audit and Compensation Committees OFFICERS R. RANDALL ROLLINS Chairman of the Board and Chief Executive Officer GARY W. ROLLINS President and Chief Operating Officer GENE L. SMITH Chief Financial Officer, Secretary, and Treasurer STOCKHOLDERS' INFORMATION ANNUAL MEETING The Annual Meeting of the Stockholders will be held at 9:30 a.m. Tuesday, April 22, 1997, at the Company's corporate offices in Atlanta, Georgia. TRANSFER AGENT AND REGISTRAR For inquiries related to stock certificates, including changes of address, lost certificates, dividends, and tax forms, please contact: SunTrust Bank Stock Transfer Department P.O. Box 4625 Atlanta, Georgia 30302 Telephone: 1-800-568-3476 STOCK EXCHANGE INFORMATION The Common Stock of the Company is listed on the New York and Pacific Stock Exchanges and traded on the Philadelphia, Chicago and Boston Exchanges under the symbol ROL. DIVIDEND REINVESTMENT PLAN This Plan provides a simple, convenient, and inexpensive way for stockholders to invest cash dividends in additional Rollins, Inc. shares. For further information, contact SunTrust Bank, Atlanta, at the above address or write to the Secretary at the Company's mailing address. FORM 10-K The Company's annual report on Form 10-K to the Securities and Exchange Commission provides certain additional information. Stockholders may obtain a copy by contacting the Secretary at the Company's mailing address. CORPORATE OFFICES Rollins, Inc. 2170 Piedmont Road, N.E. Atlanta, Georgia 30324 MAILING ADDRESS Rollins, Inc. P.O. Box 647 Atlanta, Georgia 30301 TELEPHONE (404) 888-2000