Annual report pursuant to Section 13 and 15(d)

CONSOLIDATED STATEMENTS OF INCOME

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CONSOLIDATED STATEMENTS OF INCOME (USD $)
In Thousands, except Per Share data, unless otherwise specified
12 Months Ended
Dec. 31, 2012
Dec. 31, 2011
Dec. 31, 2010
REVENUES      
Customer services $ 1,270,909 $ 1,205,064 $ 1,136,890
COSTS AND EXPENSES      
Cost of services provided 647,578 616,842 583,089
Depreciation and amortization 38,655 37,503 36,408
Sales, general and administrative 407,488 388,710 373,288
(Gain)/loss on sales/impairment of assets, net (468) 405 123
Pension settlement loss 1,000    
Interest expense 14 508 437
TOTAL COSTS AND EXPENSES 1,094,267 1,043,968 993,345
INCOME BEFORE INCOME TAXES 176,642 161,096 143,545
PROVISION FOR INCOME TAXES      
Current 67,180 59,601 51,468
Deferred (1,870) 784 2,075
TOTAL PROVISION FOR INCOME TAXES 65,310 60,385 53,543
NET INCOME $ 111,332 $ 100,711 $ 90,002
INCOME PER SHARE - BASIC (in dollars per share) $ 0.76 $ 0.69 $ 0.61
INCOME PER SHARE - DILUTED (in dollars per share) $ 0.76 $ 0.69 $ 0.61
Weighted average shares outstanding - basic (in shares) 146,299 146,882 148,030
Weighted average shares outstanding - diluted (in shares) 146,306 146,946 148,231
DIVIDENDS PAID PER SHARE (in dollars per share) $ 0.44 $ 0.28 $ 0.24