Annual report pursuant to Section 13 and 15(d)

CONSOLIDATED STATEMENTS OF INCOME

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CONSOLIDATED STATEMENTS OF INCOME (USD $)
In Thousands, except Share data, unless otherwise specified
 12 Months Ended
Dec. 31, 2013
Dec. 31, 2012
Dec. 31, 2011
REVENUES      
Customer services $ 1,337,374 $ 1,270,909 $ 1,205,064
COSTS AND EXPENSES      
Cost of services provided 678,459 647,578 616,842
Depreciation and amortization 39,571 38,655 37,503
Sales, general and administrative 428,288 407,488 388,710
(Gain)/loss on sales/impairment of assets, net (165) (468) 405
Pension settlement loss    1,000  
Interest (income)/expense (385) 14 508
TOTAL COSTS AND EXPENSES 1,145,768 1,094,267 1,043,968
INCOME BEFORE INCOME TAXES 191,606 176,642 161,096
PROVISION FOR INCOME TAXES      
Current 67,920 67,180 59,601
Deferred 356 (1,870) 784
TOTAL PROVISION FOR INCOME TAXES 68,276 65,310 60,385
NET INCOME $ 123,330 $ 111,332 $ 100,711
INCOME PER SHARE - BASIC (in dollars per share) $ 0.84 $ 0.76 $ 0.69
INCOME PER SHARE - DILUTED (in dollars per share) $ 0.84 $ 0.76 $ 0.69
Weighted average shares outstanding - basic (in shares) 146,081 146,299 146,882
Weighted average shares outstanding - diluted (in shares) 146,081 146,299 146,882
DIVIDENDS PAID PER SHARE (in dollars per share) $ 0.45 $ 0.44 $ 0.28