CONSOLIDATED STATEMENTS OF INCOME - USD ($) $ in Thousands |
12 Months Ended | ||
|---|---|---|---|
Dec. 31, 2020 |
Dec. 31, 2019 |
Dec. 31, 2018 |
|
| REVENUES | |||
| Customer services | $ 2,161,220 | $ 2,015,477 | $ 1,821,565 |
| COSTS AND EXPENSES | |||
| Cost of services provided, exclusive of depreciation and amortization | 1,048,592 | 993,593 | 894,437 |
| Depreciation and amortization | 88,329 | 81,111 | 66,792 |
| Sales, general and administrative | 656,207 | 623,379 | 550,698 |
| Accelerated stock vesting expense | 6,691 | ||
| Pension settlement loss | 49,898 | ||
| Loss/(gain) on sales of assets, net | 1,599 | (581) | (875) |
| Interest expense/(income) | 5,082 | 6,917 | (220) |
| TOTAL COSTS AND EXPENSES | 1,806,500 | 1,754,317 | 1,510,832 |
| INCOME BEFORE INCOME TAXES | 354,720 | 261,160 | 310,733 |
| PROVISION FOR INCOME TAXES | |||
| Current | 95,111 | 65,041 | 71,442 |
| Deferred | (1,215) | (7,228) | 7,628 |
| TOTAL PROVISION | 93,896 | 57,813 | 79,070 |
| NET INCOME | $ 260,824 | $ 203,347 | $ 231,663 |
| INCOME PER SHARE - BASIC | $ 0.53 | $ 0.41 | $ 0.47 |
| INCOME PER SHARE - DILUTED | $ 0.53 | $ 0.41 | $ 0.47 |
| Weighted average shares outstanding - basic | 491,604,000 | 491,216,000 | 490,936,000 |
| Weighted average shares outstanding - diluted | 491,604,000 | 491,216,000 | 490,936,000 |
| DIVIDENDS PAID PER SHARE | $ 0.33 | $ 0.31 | $ 0.31 |
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- Definition Costs and Expenses Including Nonoperating Expenses No definition available.
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- References No definition available.
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- References No definition available.
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- Definition Aggregate dividends paid during the period for each share of common stock outstanding. Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
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- Definition The aggregate costs related to goods produced and sold and services rendered by an entity during the reporting period. This excludes costs incurred during the reporting period related to financial services rendered and other revenue generating activities. Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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- References No definition available.
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- Definition Amount of current income tax expense (benefit) pertaining to taxable income (loss) from continuing operations. Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
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- Definition Amount of deferred income tax expense (benefit) pertaining to income (loss) from continuing operations. Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
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- Definition The aggregate expense recognized in the current period that allocates the cost of tangible assets, intangible assets, or depleting assets to periods that benefit from use of the assets. Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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- Definition The amount of net income (loss) for the period per each share of common stock or unit outstanding during the reporting period. Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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- Definition The amount of net income (loss) for the period available to each share of common stock or common unit outstanding during the reporting period and to each share or unit that would have been outstanding assuming the issuance of common shares or units for all dilutive potential common shares or units outstanding during the reporting period. Reference 1: http://www.xbrl.org/2003/role/exampleRef
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- Definition Amount of gain (loss) on sale or disposal of property, plant and equipment assets, excluding oil and gas property and timber property. Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
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- Definition Amount of income (loss) from continuing operations before deduction of income tax expense (benefit) and income (loss) attributable to noncontrolling interest, and addition of income (loss) from equity method investments. Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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- Definition Amount of current income tax expense (benefit) and deferred income tax expense (benefit) pertaining to continuing operations. Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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- References No definition available.
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- Definition The net amount of operating interest income (expense). Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
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- Definition Amount, after deduction of tax, noncontrolling interests, dividends on preferred stock and participating securities; of income (loss) available to common shareholders. Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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- Definition Amount of revenue recognized from goods sold, services rendered, insurance premiums, or other activities that constitute an earning process. Includes, but is not limited to, investment and interest income before deduction of interest expense when recognized as a component of revenue, and sales and trading gain (loss). Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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- References No definition available.
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- Definition The aggregate total costs related to selling a firm's product and services, as well as all other general and administrative expenses. Direct selling expenses (for example, credit, warranty, and advertising) are expenses that can be directly linked to the sale of specific products. Indirect selling expenses are expenses that cannot be directly linked to the sale of specific products, for example telephone expenses, Internet, and postal charges. General and administrative expenses include salaries of non-sales personnel, rent, utilities, communication, etc. Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
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- Definition The average number of shares or units issued and outstanding that are used in calculating diluted EPS or earnings per unit (EPU), determined based on the timing of issuance of shares or units in the period. Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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- Definition Number of [basic] shares or units, after adjustment for contingently issuable shares or units and other shares or units not deemed outstanding, determined by relating the portion of time within a reporting period that common shares or units have been outstanding to the total time in that period. Reference 1: http://www.xbrl.org/2003/role/disclosureRef
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